It is 20 years since 9/11/01. Here is a wonderful TRUE story about
that terrible day.
By Jerry Brown, flight attendant Delta Flight 15...
On the morning of Tuesday, September 11, we were about 5 hours out
of Frankfurt, flying over the
North Atlantic
. Suddenly, the curtains parted, and I was told to go to the cockpit,
immediately, to see the captain. As soon as I got there, I noticed that the crew had that "All Business" look
on their faces. The captain handed me a printed message. It was from
Delta's main office
in
Atlanta
and simply read, "All airways over the Continental United States are
closed to commercial air traffic. Land ASAP at the nearest airport. Advise your
destination."
No one said a word about what this could mean. We knew it was a serious situation and we needed to find some place quickly. The
captain determined
that the nearest airport was 400 miles behind us in
Gander
,
Newfoundland
.
He requested approval for a route change from the Canadian traffic controller and approval was granted immediately --
no questions asked. We found out
later, of course, why there was no hesitation in approving our request.
While the
flight crew prepared the airplane for landing, another
message arrived from
Atlanta
telling us about some
terrorist activity in the
New York
area. A
few minutes later word came in about the hijackings.
We decided
to LIE to the passengers while we were still
in the air. We told them the plane had a simple instrument
problem and that we needed to land at the nearest airport in
Gander
,
Newfoundland
, to have it checked out.
We promised to give more information after landing in
Gander
. There was much grumbling among the passengers, but that's nothing new! 40 minutes later, we landed in
Gander
. Local time at
Gander
was 12:30 PM; that's 11:00 AM EST.
There were already about 20 other airplanes there from all
over the world that had taken this detour on their
way to the
U.S.
After we parked on the ramp, the captain made the following announcement: "Ladies
and gentlemen, you
must be wondering if all these airplanes around us were having the same
instrument problem as we had? The reality is that we are here for
another reason." Then he went on to explain the
little bit we knew about the situation in the
U.S.
There
were loud gasps and stares of disbelief. The captain
informed passengers that Ground Control
in
Gander
told us to stay put.
The Canadian Government oversaw our situation, and
no one was allowed to get off the aircraft. No one on the ground was allowed to come near any of the air crafts. Only airport police would come
around periodically, look us over and go on
to the next airplane.
In the next hour or so more planes landed, and
Gander
ended up with 53 airplanes from all over the world, 27 of which were
U.S.
commercial jets.
Meanwhile, bits of news started to come in over the aircraft radio and for the
first time we learned that airplanes were flown into the
World
Trade
Center
in
New York
and into the Pentagon in D.C. People were trying to use their cell
phones but were unable to connect due to a different cell system in
Canada
. Some did get through but were only
able to get to the Canadian operator who would tell them that the lines to
the
U.S.
were either blocked or jammed.
Sometime in the evening the news filtered to us that the
World
Trade
Center
buildings had collapsed and that a fourth hijacking had resulted in a
crash. By now the passengers were emotionally and physically exhausted, not to
mention frightened, but everyone stayed amazingly calm. We had only
to look out the window at the 52 other stranded aircraft to realize that we were
not the only ones in this predicament.
We had been told earlier that they would be allowing people off the planes one
plane at a time. At 6 P.M.,
Gander
airport told us that our turn to deplane would be 11 am the next morning. Passengers
were not happy, but they simply resigned themselves to this news without much
noise and started to prepare themselves to spend the night on the airplane.
Gander
had promised us medical attention, if needed, water, and lavatory
servicing. And they were true to their word. Fortunately, we had no
medical situations to worry about. We did have a young lady who was
33 weeks into her pregnancy. We took REALLY good care of her. The night
passed without incident despite the uncomfortable sleeping arrangements.
About 10:30 on the morning of the 12th, a convoy of school buses showed up.
We got off the plane and were taken to the terminal where we went through
Immigration and Customs and then had to register with the Red Cross.
After that, we (the crew) were separated from the passengers and were taken
in vans to a small hotel.
We had no idea where our passengers were going. We learned from the
Red Cross that the town of
Gander
has a population of 10,400 people and they had about 10,500 passengers to take
care of from all the airplanes that were forced into
Gander
! We were told to just relax at the hotel and we would be contacted when the
U.S.
airports opened again, but not to expect that call for a while.
We found out the total scope of the terror back home only after getting to our
hotel and turning on the TV, 24 hours after it all started.
Meanwhile, we had lots of time on our hands and found that the people of
Gander
were extremely friendly. They started calling us the "plane people."
We enjoyed their hospitality, explored the town of
Gander
and ended up having a pretty good time.
Two days later, we got that call and were taken back to the
Gander
airport. Back on the plane, we were reunited with the passengers and
found out what they had been doing for the past two days. What we found out
was incredible.
Gander
and all the surrounding communities (within about a 75 Kilometer radius) had
closed all high schools, meeting halls, lodges, and any other large
gathering places. They converted all these facilities
to mass lodging areas for all the stranded travelers. Some had cots set up, some
had mats with sleeping bags and pillows set up.
ALL the high school students were required to volunteer their time to take care
of the "guests." Our 218 passengers ended up in a town called
Lewisporte, about 45 kilometers from
Gander
where they were put up
in a high school. If any women wanted to be in a women-only facility, that was arranged.
Families were kept together
All the elderly passengers were
taken to private homes.
Remember that young pregnant lady? She was put up in a private home right
across the street from a 24-hour Urgent Care facility. There was a dentist
on call and both male and female nurses remained with the crowd for the
duration.
Phone calls and e-mails to the
U.S.
and around the world were available to everyone once a day. During
the day, passengers were offered Excursion" trips. Some people went
on boat cruises of the lakes and harbors. Some went for hikes in the local
forests.
Local bakeries stayed
open to make fresh bread for the guests. Food was
prepared by all the residents and brought to the schools. People were driven to
restaurants of their choice and offered wonderful meals. Everyone was
given tokens for local laundry mats to wash their
clothes, since luggage was still on the aircraft. In other words, every
single need was met for those stranded travelers.
Passengers were crying while telling us these stories. Finally, when they
were told that
U.S.
airports had reopened, they were delivered to the airport right on time and
without a single passenger missing or late. The local Red Cross had
all the information about the whereabouts of each and every passenger and
knew which plane they needed to be on and when all the planes were leaving.
They coordinated everything beautifully.
It was absolutely incredible.
When passengers came on board, it was like they had been on a cruise. Everyone
knew each other by name. They were swapping stories of their stay,
impressing each other with who had the better time. Our flight back to
Atlanta
looked like a chartered party flight. The crew just stayed out of their way. It
was mind-boggling.
Passengers had totally bonded and were calling each other by their first names,
exchanging phone numbers, addresses, and email addresses.
And then a very unusual thing happened.
One of our passengers approached me and asked if he could make an announcement
over the PA system. We never, ever allow that. But this time was different.
I said "of course" and handed him the mike. He picked up the PA
and reminded everyone about what they had just gone through in the last few
days. He reminded them of the hospitality they had received at the hands of
total strangers. He continued by saying that he would like to do something in
return for the good folks of Lewisporte.
He said
he was going to set up a Trust Fund under the name of DELTA 15 (our flight
number). The purpose of the trust fund is to provide college scholarships
for the high school students of Lewisporte.
He asked for donations of any amount from his fellow travelers. When the
paper with donations got back to us with the amounts, names, phone numbers and
addresses, the total was for more than $14,000!
A gentleman,
a MD from
Virginia
, promised to match the donations and to start the administrative work on the
scholarship. He also said that he would forward this proposal to Delta Corporate
and ask them to donate as well.
As I write this account, the trust fund is at more than $1.5 million and has
assisted 134 students in their college education.
I just wanted to share this story because we
need good stories right now. It gives
me a little bit of hope to know that some people in a faraway place were kind to
some strangers who literally dropped in on them.
It reminds me how much good there is in the world at that time.
In spite of all the rotten things we see going on in today's world, this story confirms that there are still a lot of good
people in the world and when things get bad, they will come forward.
*This is one of those stories that need to be shared. Please do so...*
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